Poomex LLC is committed to providing high-quality automotive parts and a satisfying shopping experience. If you are not satisfied with your purchase, or if the item you received has quality issues, we will assist you in accordance with the following return and refund policy. Please read this policy carefully before placing an order.
- Return Period
Customers may submit a return request within 30 days of receiving their items. Please contact us via our customer service email within this period, providing your order number, the name of the item(s), and the reason for the return. Requests made after this period may not be accepted, except where otherwise required by applicable law.
- Return Conditions
To ensure that returned items can be processed correctly, they must meet the following criteria:
The item must be unused, uninstalled, and in its original, pristine condition.
The item should, whenever possible, be returned with its original packaging, accessories, manuals, and any other included components.
The item must match the original order and must not show signs of damage caused by misuse, unauthorized modification, or improper handling.
Please provide your order confirmation or a valid proof of purchase when requesting a return.
As automotive parts may not be restorable to their original condition once installed or used, we advise customers to verify the vehicle fitment, specifications, and compatibility before proceeding with installation. For items that have already been installed or used, we will evaluate the return request based on the condition of the item, the specific issue, and applicable law.
- Quality Issues and Incorrect Shipments
If you receive an item with a quality defect, damage incurred during transit, missing parts, or an item that does not match your order, please contact us as soon as possible. Please provide photographs of the item, your order number, and a description of the issue.
Once verified, Poomex LLC will provide an appropriate solution—such as a replacement, shipment of missing parts, or a refund—depending on the circumstances. In cases where it is confirmed that the issue is due to a product defect, an incorrect shipment, or another matter for which we are responsible, we will cover the return shipping costs.
- Returns Unrelated to Quality Issues
If you wish to return an item due to personal reasons, an incorrect purchase, or because the item is no longer needed, you will be responsible for the return shipping costs. All returned items must still meet the return conditions outlined in this policy. If an item is customized, a special order, or otherwise falls into a category where returns may be restricted by law, we will inform the customer of the applicable conditions on the product page or prior to purchase. Any such restrictions do not affect the rights consumers are entitled to under the law.
- Refund Processing Time
Once a returned item has been received and inspected, we typically process eligible refund requests within 3–5 business days.
In principle, refunds will be issued to the customer’s original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing procedures of your bank, credit card issuer, or payment service provider.
For orders eligible for a refund, the amount for the relevant items—along with any other fees required to be refunded by law—will be returned based on the specific circumstances. Whether original shipping costs are refunded will depend on the reason for the return, our website policy, and applicable law.
- Order Cancellation
If you wish to cancel an order, please contact us via our customer service email as soon as possible. We will do our best to assist with the cancellation, provided the order has not yet been processed or shipped.
If an order has already been shipped, it may not be possible to cancel it directly; in such cases, you will need to receive the items and then request a return in accordance with this policy. Once a cancellation request is approved, refunds for paid orders will be processed according to our standard refund procedures.
- Items Ineligible for Return
We reserve the right to refuse returns or refunds for items that cannot be resold due to improper installation, incorrect operation, unauthorized modification, damage caused by the user, or wear and tear from normal use, unless otherwise provided by applicable law.
If a returned item does not meet the return criteria, we will explain the specific reason to you and determine the next steps based on mutual agreement and applicable law.
- Return Request Process
Please follow the steps below to request a return:
Contact Poomex LLC via our customer service email, providing your order number and the reason for the return.
Wait for customer service to confirm your eligibility for a return and provide you with return instructions and a Return Authorization (if applicable).
Carefully pack the item and return it to the address provided by our customer service team, following all specified requirements.
Once the item is received, we will inspect its condition and notify you regarding the refund or the outcome of your return request. Please do not return any items to an address other than the one provided below without prior confirmation. Please contact our customer service team first to verify the correct return address; this will help prevent issues such as the inability to accept your package or delays in processing your refund.
- Return Address
Before returning an item, please contact us via our customer service email to obtain the confirmed return address.
Return Address: 800 N PEARL ST UNIT 903 APT 903, DENVER, CO 80203
Thank you for choosing Poomex LLC. We are committed to handling every after-sales request in a fair and transparent manner, ensuring a reliable shopping experience for our customers.
