Poomex LLC is committed to providing reliable and convenient auto parts delivery services to our customers in the United States. We strive to process orders promptly and ensure that products are delivered to your specified address via professional logistics carriers. Please review the following shipping policy before placing your order.
- Delivery Scope
Currently, we primarily provide delivery services to addresses within the United States. The specific areas eligible for delivery are as indicated on the checkout page. Certain remote locations, specialized addresses, or areas where delivery is not feasible may be subject to shipping restrictions.
- Order Processing Time
Under normal circumstances, once an order is confirmed and payment is successfully processed, it typically takes 1–3 business days for us to review the order, prepare the items, pack them, and arrange for shipment. Processing times may be extended due to weekends, U.S. public holidays, inventory adjustments, or instances where order information requires further verification.
Once an order has been shipped, we will—whenever possible—send a shipment notification containing tracking information to the customer via email.
- Transit Time
After an order has been dispatched, the estimated transit time within the United States is generally 3–7 business days. Actual delivery times may vary based on the destination address, carrier operations, weather conditions, holidays, or other uncontrollable factors.
The total estimated delivery time is typically 4–10 business days, depending on order processing progress and the actual delivery schedule of the logistics carrier. These timeframes are estimates only and do not constitute a guaranteed delivery date.
- Logistics and Delivery Partners
Depending on the delivery destination, product type, and carrier capacity, Poomex LLC may utilize the following major U.S. logistics providers to fulfill your orders:
USPS (United States Postal Service): Provides mail and parcel delivery services within the United States.
UPS: Provides parcel shipping, tracking, and related delivery services.
FedEx: Provides domestic parcel shipping and delivery services.
The specific carrier for your order will be determined by our shipping arrangements; not all orders are handled by every carrier listed above. We will provide relevant tracking information based on the specific logistics service used for your shipment.
- Shipping Costs and Fees
Shipping costs and any applicable taxes will be displayed at the checkout page. If a website offers free shipping, the applicable terms and conditions will be as stated in the promotional details or on the checkout page. We will not add any charges to your order without proper notification beyond those disclosed at the time of checkout.
- Shipment Tracking
Once an order has been dispatched, you may track your package using the link provided in the shipment notification. Please note that it may take some time for tracking information to update. If there is no change in the tracking status for an extended period, please contact our customer service team, and we will do our best to assist you in verifying the delivery status.
- Shipping Addresses and Delivery Issues
It is the customer’s responsibility to provide an accurate and complete shipping address, postal code, and contact information at the time of checkout. If you discover an error in the address provided, please contact us as soon as possible; however, please be aware that once an order has been dispatched, we cannot guarantee that the address can be modified or the package intercepted.
In the event of a failed delivery—whether due to an incomplete address, the absence of a recipient, carrier delivery restrictions, or other reasons—we will assist in resolving the issue based on the specific circumstances.
- Delayed, Lost, or Damaged Packages
If your package experiences a significant delay, shows an unusual tracking status, arrives damaged, or is suspected to be lost, please contact us promptly and provide your order number along with any relevant photos or tracking information. We will verify the situation with the shipping carrier and provide an appropriate solution in accordance with applicable laws and our after-sales policies.
Please note that delivery times may be affected by events beyond our reasonable control, such as extreme weather, natural disasters, disruptions to transportation networks, or public emergencies.
Thank you for choosing Poomex LLC. We remain committed to providing clear and reliable shipping services for your automotive parts purchases.
