1. What types of auto parts do you sell?

Poomex LLC offers a wide range of auto parts and related accessories. Please refer to the individual product detail pages for specific information about each item.

  1. How can I confirm if an auto part is compatible with my vehicle?

We recommend checking the vehicle fitment, specifications, and compatibility information provided in the product details before making a purchase. If you have any questions, please contact our customer service team for assistance.

  1. How do I place an order on the website?

You can browse our products, select the items you wish to purchase, and add them to your shopping cart. Then, provide your shipping information, choose a payment method, and complete the checkout process.

  1. What payment methods do you accept?

We accept the payment methods displayed at the time of checkout. All payments are processed based on the product prices, applicable taxes, and shipping costs listed during the checkout process.

  1. Will my purchase result in automatic recurring charges?

No. Poomex LLC operates on a one-time purchase model; each transaction is independent, and there are no subscription services or automatic recurring charges.

  1. How soon will my order be shipped?

Orders are typically processed and shipped within the timeframe specified in our shipping policy. Please note that processing times may be affected by holidays, inventory availability, or other special circumstances; for further details, please refer to our shipping policy.

  1. How can I track my order and its shipping status?

Once your order has shipped, you can track its status using the provided tracking link or the shipping notification you receive. If you do not see any updates for an extended period, please contact our customer service team and provide your order number.

  1. What should I do if the items I receive are damaged or incorrect?

Please contact us as soon as possible, providing your order number, photographs of the items, and a description of the issue. We will verify the situation and assist you in accordance with our return and refund policy and applicable laws.

  1. Do you offer returns and refunds?

Orders that meet the criteria outlined in our return and refund policy are eligible for return or refund. Please refer to our refund policy for details regarding return timeframes, requirements for the condition of the items, return shipping costs, and the timeline for processing refunds.