Poomex LLC (“we,” “us,” or “our”) values the privacy and protection of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase auto parts, or use our related services. By using this website, you acknowledge that you have read this Privacy Policy.
- Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information: Name, email address, phone number, and billing address.
Order Information: Product details, order number, transaction amount, shipping address, and order history.
Payment Information: Payment status, transaction records, and related payment details. Sensitive payment information, such as credit card details, is typically processed by third-party payment service providers.
Device Information: IP address, browser type, device details, pages visited, and records of your website usage.
- How We Use Information
We collect information primarily to process and fulfill orders, arrange product delivery, provide customer support, handle returns and refunds, send order confirmations and shipping notifications, improve website functionality, prevent fraudulent transactions, and comply with applicable laws and regulations. We will not use personal information for purposes inconsistent with this policy without appropriate authorization or legal permission.
- Information Sharing and Disclosure
To complete orders and provide services, we may share relevant information with the following third parties, to the extent necessary:
Payment Service Providers: For processing payments and verifying transactions.
Logistics and Delivery Companies: For transporting, delivering, and tracking orders.
Technology Service Providers: For website hosting, data analysis, customer service, and website security maintenance.
Legal or Regulatory Authorities: When required by law, legal process, or as necessary to protect the legal rights and interests of ourselves or others.
We do not sell our customers’ personal information to third parties in exchange for monetary payment. For certain advertising or data analysis activities, applicable laws may classify the sharing of specific information as a “sale” or “sharing”; in such cases, we will provide appropriate opt-out mechanisms as required by applicable law.
- Cookies and Similar Technologies
We may use cookies and similar technologies to remember your preferences, maintain your shopping cart, analyze website traffic, and improve your user experience. You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of our website.
- Information Storage and Security
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss. Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, complete orders, resolve disputes, comply with legal obligations, and meet legitimate business requirements. Order and transaction records may be retained for periods as required by applicable law and tax regulations. While we strive to protect your information, we cannot guarantee that data transmission over the internet or electronic storage is entirely secure.
- Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, or to obtain a copy of it. You may also have the right to object to or restrict certain data processing activities. Residents of California may, subject to applicable law, have the right to know what information is collected, to request the deletion or correction of their personal information, to obtain a copy of their personal information, and to opt out of the sale or sharing of their personal information. We will not unlawfully discriminate against you for exercising your privacy rights as permitted by law.
To submit a privacy-related request, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request.
- Children’s Privacy
Our website is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that such information has been collected inappropriately, we will take appropriate action in accordance with the law.
- Third-Party Websites
This website may contain links to third-party websites or services. These third parties have their own privacy policies and data processing practices, which are beyond our control. We encourage you to review the privacy policies of any such third parties before using their services.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, adjustments to website functionality, or new legal requirements. Updated versions will be posted on this page, with a revised effective date where applicable. We encourage you to check this page periodically to stay informed about our latest privacy protection measures.
We will address your privacy-related inquiries and requests in accordance with applicable law and will provide a response within a reasonable timeframe.
